How to Renew your Malaysian Passport in 1.5 hours

So the question I keep hearing these days is, How do you Renew your Malaysian Passport as fast as possible, and where should you go?

Here is my experience at the Kompleks Kementerian Dalam Negeri (Ministry of Home Affairs), Sri Hartamas, just a month ago.


My tips will help you renew your Malaysian passport as fast as possible, without any hick ups or delays.


A couple of important things that are new, and different (as of this date – it might change in the near future) are :

1. You do NOT need to fill any forms
2. The passport photo must have a WHITE background
3. The passport Kiosk are no longer is service (spoilt, off-line, whatever.)
4. You will need to bring your IC (MyKad), money, old passport and two photographs of yourself with you on the day of renewal.
5. You do not need to photocopy ANY documents


kiosk that are offline (err..everyday) 

Here are my tips on a speedy trip to renew your passport, so that you are in and out in approximately 1.5hrs, with your new passport and all.

1. Prepare your passport Photo

Go a day earlier and get your passport photo done. They have a photography shop on the Ground floor of the Komplex Kementerian Dalam Negeri Sri Hartamas (address & GPS at end of this post), so you might just go there to save yourself some grief of getting the dimensions wrong. It only costs RM10 for 4 photos, and you need just two. Keep the rest for when you next renew your passport next (unless they change the background, again).


extremely zippy – I had my photograph done at the Kompleks Kementerian Dalam Negeri (Ministry of Home Affairs), Sri Hartamas, the day before I went to get my passport renewed. You may choose to get yours done at any other photo shop too.

2. Go Early

The Komplex Kementerian Dalam Negeri Sri Hartamas states that its opening hours are from 8:00am to 5:00pm, but if you show up at 7:30am, there will be a queue already. It pays to wake up at the crack of dawn and be early. I arrived at 7:15am, and parked my car inside (open air carpark) which is still free at the moment. I was in line and waiting by 7:20am, and this made me 17th in line. If you arrive late, the waiting time gets exponentially longer, due to human hick-ups and delays. Be early.


the queue outside..

3. Bring something to read

The passport section is on the 1st floor. They will not open the glass doors till 7:30am, but thankfully you are indoors in air-conditioning so just queue and wait patiently for them to do so. Bring something to read so you won’t be bored. Once the glass doors open, it took a mere 10 minutes for me to collect my docket number 1017 (17th person for the day).


the queue inside..

4. Have your photo and MyKad ready

At 7:45am, my number was called and I handed in my old passport, two photos and got my MyKad scanned. This was super speedy. Then sit back down and wait for them to call your number to pay.


it pays to come prepared..


wow.. they work so fast now, you can’t even see their hands :P

5. Have cash ready

Once again my number was called and I payed RM300 for 5 years for my new passport (It’s RM100 for 2 years). They give you a slip after you have paid (don’t lose this – it is your receipt) and tell you to return in an hour to collect your new passport. You must show this receipt in order to collect your passport.


6. Go have breakfast

There is a canteen on the ground floor. Go have breakfast – cheap, MSG laden, but acceptable tasting (what would you expect at a place like this!) Or, if your tastebuds are really so refined that you cannot suffer the canteen, just walk over to Publika and have your breakfast there, but be sure to come back in time to get your passport (don’t be the jerk whose number keeps getting called because you are off doing your thing, instead of being present to collect your passport!)


The canteen – Clean but I was in and out in a jiffy. Not the best ventilation, so I didn’t really want to stick around..

edible food, though hardly what you would call gourmet

7. Return to pick up your new passport

At 9am, I returned and waited a few minutes, and by then, my number was called again. Fantastic! All done and out of there by 9:08am, i.e. in approximately 1.5 hours.

Not bad at all!


Of course, the timing is crucial, when you decide to renew your passport, especially the time of year. Don’t go during the school holidays or peak season. Best to go, once everyone has left the country to go on holiday.


funny sign seen downstairs at the Bahagian Perkahwinan dan Penceraian (Marriage and Divorce)

My estimates are just a rough guide, and possibly the average time, during a moderately busy time of the year.

Good luck & happy Travels!

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National Registration Department,
FT of Kuala Lumpur
Level G Kompleks Kementerian Dalam Negeri
Jalan Sri Hartamas 1
Off Jalan Dutamas 1
50551 Kuala Lumpur
Tel: 03-62011106, 03-62011106
Fax: -03-62011108
GPS : N3 10.057 E101 40.057
Opening hours 8:00am to 5:00pm (Monday to Friday),
Breaks for 12:15 to 2:45pm on Fridays.


  1. I had my passport renewal here too, it used to be open on SUnday :(

  2. oooo, these will prove very helpful tips for many readers! i went to renew my passport just two or three weeks ago, at the pudu urban transformation center. i like it cos it opens till late, past office hours, and it was also fairly breezy since many people were still away for aidilfitri holidays. but yikes, i went to eat somewhere else and by the time i came back, they had passed my number and i had to sheepishly go to the counter to ask for it :D

  3. I did mine in under one hour. I guess it really depends on the season that one visits them.

    • And that’s why we wrote is was a moderately busy time. You can’t always wait for a holiday period especially once your passport runs out! LOL

  4. thanks for the info.. mine is 2016

  5. Thank you for the info and sharing it. I need to bring my boys to renew their passports. *sweat* Hope will be a smooth one like yours.

  6. Excellent information. The Malaysian International Passport is a valid travel document issued by the Malaysian Government for the purpose of travelling abroad. Thank you so much for your great post and pictures are really very awesome. Great post.

  7. if I reach there at 4pm. will I still able to renew my passport? I can pick it up the next day if i need to.

    • No because there are limited numbers you can take in one day. They finish giving out the numbers before noon, so, you have to be early.

  8. Hey, thanks for sharing! so is the photo shop there open at 8:00 am ?

    • No, later than 8am. That’s why you should prepare your photos the day before. Either outside at a photo shop that knows the specifications, or at the immigration one.

  9. Hi, is the photo shop in the UTC or Pej Imigresen open on Sunday?

  10. Hi,

    Wld jst like to state that today(23/12), their system has been up and down for 3 times already!!!

    Arrived about 720, got our number and then was informed that the system is not able to start up, after 1hr+. it was up…. But only for awhile and was down again….

    It’s 1220 and we still havent got our passports back…….

  11. i heard some of my fren said that they are changing the system which we couldnt collect it at the same day .
    but i cant get thru their office number.
    do u know abt it ?

  12. Hello, your guide was superb. I was there today at 7:05am got no 1015. While waiting for them to start calling ended up with “System is down and expected to be up soon”. I went for breakfast at 8:50am. Something was telling me that they started so quickly ate had a smoke and as going up the escalator at 9:30am & notice my no is being called. Had a quick run to submit which I did & jus seated to call my number to pay the payment & take a break. The number came to 1026 & stopped for while which I said something is weird. They announced it again “System is down……apologies for inconvenience”. There goes my day.
    All I did was just wait to see and I went to washroom, toilet…bla bla bla…freshen up & came back to see number continue again which was about 11:15am. Just went to payment counter to check as I say my the payment surpass my number & yes I manage to pay by 11:18am. I went again to the canteen order another teh tarik only to sit outside smoke and enjoy my drink for the next an hour plus.
    After 45 min at 12:10pm just took a slow walk & saw at Kaunter Serahan the number was 1018. Wow…I did my check again & it was ready. Collected my passport at 12:20pm & happily return to office to continue my work.
    All the SYSTEM DOWN caused a lot of people to wait & some to only go off somewhere else or return another day. WHAT A GREAT MONDAY IT COULD EVER BE.

  13. Hi, I have got a big issue,Can any one please help me?!I am so stressed!
    Due to delay of my university for applying to renew , now I have a problem, I am overstayed and the uni cant apply for me a special pass anymore as they were told that my student visa is under English course and not my bachelor program, so I have to go back to my country for 2 months which is basically my uni fault and I have no one in my country to stay with and no budget to go back. Now i have 10 days to do sth.

    Please let me know if you know anyone faced the same problem. Thank you !

  14. Now they use live capture. No need to waste money on pre-captured picture… I think this is free. I arrived at 8:18, I have 40 before me

    • Thanks so much for the write up. I followed the tip and arrived at 7.00. I got number 15, got my new passport at 9.30. Not bad at all considering there were some hiccups in my process. I was confused which counter to go if since I have my own photo. Nope, live-capture is mandatory so head straight to the photo counter. I wish they had clearer instruction on the website. My Mykad cannot be read so I had to go downstairs to JPN to get a temporary IC. Overall I am impress with the wait time at both offices and the staff are polite and helpful. The public toilet however is really disgusting due to water problem in KL during this time

      • Ah yes.. how I wish we had the live-capture back then when I did it! But I guess they will keep tweaking and improving the services, which is a good thing. However,I agree the toilets leave a lot to be desired.

  15. S T Tong says:

    Latest update is that the Immigration Passport office will take your digital photo, so you don’t need to bring your own photo. This is as of 19th March 2014.

  16. I followed all your little tips and i got mine in 0.5hrs! Not bad huh? Thank you so much! :D :D

  17. Thanks for your information. Let me share my experience over here. I reached KDN at 7.35am, still have alot of parking. However, the running numbers are moving quite fast. Just heading straight to the camera counter to capture photo (Make sure that you are in short queue, otherwise you will need to wait longer time to get the passport!). Then take the number and wait to be call. Around 15mins, my number was call and i pass my IC and old passport for processing. Once again wait to the same number to perform payment. After payment made, i can get my passport at 9.30am. ^_^


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